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Overcharged
Freight Cost for Order(s) over $1,000…
Our shipping module is calculated based on the percentage rate of total
purchasing amount, the freight cost of an order amount over US$1,000 might
be overcharged and this overcharged freight will be
refunded back to the original payment account right after your
order actually ships out.
International
Shipping Charges...
Due to using a calculation module that based on the
worldwide average freight cost, customers in some countries might experience
seeing over charged freight costs that are
way more than you expected and in this case,
please contact us immediately for us to calculate a proper shipping cost
and submit you an e-invoice for your payment separately.
Shipping
process...
Order(s) of Standard, Expedite, or Priority Shipping: If your order is processed upon a completion of your payment, we will do our best to ship it out your order(s)
within 1 ~ 3 working days via Designated Delivery
Method.
Order(s) of Express Shipping: If your order is processed upon a completion of your payment
before 4:00PM CST, we will do our best to ship it out your order(s)
within 24 hrs.
Shipping Locations...
Actual shipping location may vary defend on where ordered item(s) are actually stocked by the time customer order(s) processed on our system.
Shipping
address different than Billing address…
Don’t
put your shipping address on the billing address even if your actual
shipping address is different than your billing address when checking out
of the shopping cart unless your different shipping address has already
been verified by PayPal merchant system additionally and you just
put your correct billing address first, then provide your actual
shipping address on the special instruction box or via email at Customer@EZspyCam.com
along with your order ID#.
Otherwise
when
your order(s) received with “Unconfirmed
Address” or "Unverified Payment, which may caused by providing a different shipping
address than your credit card billing address, your order(s) may be hold
up to 14 working days until your account is verified completely
through the credit card processing service and to
expedite your order process, please call at 1-866-573-9698 or Customer@EzspyCam.com
for more information..
For Orders paid by e-check...
your order will be shipped out after the actual money is deposited to our account completely that normally takes
up to 10 working days and w will deliver another email confirming shipping information after your order actually ships out along with receipt and tracking information if applicable.
For International customers...
Due to a complete verification process of the international credit
payment, your order will ship out after 7~10 business working
days from the date your order received. To expedite shipping time,
you may wire transfer the payment directly to our bank
or remit the payment via Western Union.
*Most of shipping carriers require to provide a recipient
phone# for international delivery and so please make sure to put your
reachable contact phone number when checking out of the shopping
cart.
*Duties and taxes may be charged to the buyer on
certain items and vary by country and please aware that duties and taxes
are buyer's responsibility.
*Once your order package left the US territory and lost somewhere no
matter what reasons during transportation either in the buyer's country or
between, we will try our best to track and retrieve the lost package and
reimburse your lost either by a full refund or new replacement only
when the lost recovered by insurance or freight carrier. So we
strongly recommend customers, who reside in a country where a poor
infrastructure exists, to arrange your own transportation or additional
insurance for your order package.
Items marked with "Pre-order
Required"...
Items assigned as "Pre-order Required"
are stock to built-in in house and will normally ship out within 2~14
working days upon a receipt of the payment and some customized special items may take longer.
Documents inside the package...
In case for your order package that you receive does not include a printed specification sheet, user's guide, or installation guide, please request it to our customer specialist at
customer@ezspycam.com
along with your ID# or invoice#.
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Due
to the nature of the products, returns will not be accepted and all
returns, refunds, or exchanges must be approved by EZ SPY CAM before any
products are returned.
All
products ordered are NOT
subject to cancellations.
Due to the nature of our product line, returns will only be accepted for
products damaged upon shipment to the customer and still these returns
must be authorized by EZ SPY CAM before product(s) is returned. EZ SPY CAM
will replace, refund, or credit your account for returned product(s) at EZ
SPY CAM's discretion.
Special exceptions may be made on a case-by-case basis determined by EZ
SPY CAM. In this event, returns are subject to deductions for
shipping costs and a 25% ~ 70% restocking charge defend on condition of
the returning product(s) and must be returned within a
seven (7) day period from date of receipt of product(s).
No refunds will be given for products returned without authorization from
EZ SPY CAM and shipping instruction must be obtained from EZ SPY CAM. The
customer will not authorize returns after seven (7) days of receipt of
products.
The
following items may NOT be returned:
Used
merchandise
Special orders
Custom made items
All Software products
Items that have been modified by the customer
Shipping & Handling Charges (SHC) are non-refundable
Preorder required, Preorder or Stock to to built-in items
For
any exchange or refund, we need the original receipt or a record of the
purchase in our system, and the product must be in its original condition,
including the box, packaging, and all accessories.
Charges
for delivery services are nonrefundable after the
services have been performed.
Missing accessories:
The value of missing items will be deducted from the credit amount of a
return. For even exchanges, we will exchange what the customer returns
(e.g., box for box, manual for manual, etc.)
For
any product received that is not the product ordered, we will exchange the
item at no additional cost upon verification. Proof of purchase (e.g.
order confirmation, packing slip or record of purchase in our system) is
required for all returns.
Any returns mailed to us without a pre-approved RMA may be refused
without notice
and
automatically returned and a handling fee assessed. An
RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for
returns, unless otherwise indicated. If you choose not to insure your
package, and we do not accept return of the product, you will be
responsible for any loss or damage.
Upon our acceptance of the merchandise in like new condition in
conformity with this policy, the purchased price will be credited to
your credit card account or a refund check will be mailed.
Allow 2-3 weeks (not including delivery time for mail refunds) to complete
the refund process.
Additional charges may be assessed for products returned with any missing
items such as manuals and/or accessories.
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