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For
US domestic customers...
If your order was placed and payment is cleared before 4 P.M. PST,
we will do our best to ship it out on that same business day,
otherwise it will ship on the next business day.
For International customers...
When you are verified by PayPal and your order submitted with confirmed
address, your order will ship out within a day or two upon a receipt of
the order, otherwise due to the complete verification process of the international credit
payment, your order will ship out after 7~10 business working
days from the date your order received. To expedite shipping time,
you may wire transfer the payment directly to our bank and call or email
for more details.
*Duties and taxes may be charged to the buyer on
certain items and vary by country and please aware that duties and taxes
are buyer's responsibility.
Items marked with "Pre-order
Required"...
Items assigned as *Pre-order Required will normally ship out within
7~10 working days upon a receipt of the payment and some customized
special items may take longer.
Documents inside the package...
For
the camera or surveillance gadget package that you receive does not
include a printed specification sheet,
user's guide, or installation guide, please go to the item web page
and
download all necessary documents.
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Due
to the nature of the products, returns will not be accepted and all
returns, refunds, or exchanges must be approved by EZ SPY CAM before any
products are returned.
All
products ordered specially by the person are NOT
subject to cancellations.
Due to the nature of our product line, returns will only be accepted for
products damaged upon shipment to the customer and still these returns
must be authorized by EZ SPY CAM before product(s) is returned. EZ SPY CAM
will replace, refund, or credit your account for returned product(s) at EZ
SPY CAM's discretion.
Special exceptions may be made on a case-by-case basis determined by EZ
SPY CAM. In this event, returns are subject to deductions for
shipping costs and a 25% restocking charge and must be returned within a
seven (7) day period from date of receipt of product(s).
No refunds will be given for products returned without authorization from
EZ SPY CAM and shipping instruction must be obtained from EZ SPY CAM. The
customer will not authorize returns after seven (7) days of receipt of
products.
The
following items may NOT be returned:
Used
merchandise
Special orders
Custom made items
Items that have been modified by the customer
Shipping & Handling Charges (SHC) are non-refundable
For
any exchange or refund, we need the original receipt or a record of the
purchase in our system, and the product must be in its original condition,
including the box, packaging, and all accessories.
Charges
for delivery services are nonrefundable after the
services have been performed.
Missing accessories:
The value of missing items will be deducted from the credit amount of a
return. For even exchanges, we will exchange what the customer returns
(e.g., box for box, manual for manual, etc.)
For
any product received that is not the product ordered, we will exchange the
item at no additional cost upon verification. Proof of purchase (e.g.
order confirmation, packing slip or record of purchase in our system) is
required for all returns.
Any returns mailed to us without a pre-approved RMA may be refused
without notice
and
automatically returned and a handling fee assessed. An
RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for
returns, unless otherwise indicated. If you choose not to insure your
package, and we do not accept return of the product, you will be
responsible for any loss or damage.
Upon our acceptance of the merchandise in like new condition in
conformity with this policy, the purchased price will be credited to
your credit card account or a refund check will be mailed.
Allow 2-3 weeks (not including delivery time for mail refunds) to complete
the refund process.
Additional charges may be assessed for products returned with any missing
items such as manuals and/or accessories.
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